St.George Branch Perth

Avoid like the plague. Absolutely atrocious. Managed to fix and reduce my mortgage, too far along to entertain swapping banks. But they are beyond a joke. Abusive demanding letters for payments already made on or before the due date. Takes them 24 hrs longer to process deposits than other banks. Pathetic. Look elsewhere, do not get trapped by this farce calling itself a bank.

Best experience with car loan. Helped us on difficult time in covid.

Had the most worst customer service experience of my life from St George ever. I have called for replacement card 3 time before my card expired but still not arrived yet. My existing card going to expire at the end of this month. I am using this card for all my living expense. I called them again to check where the replacement card is? They can’t tell. But I only have 5 working days left until my card expired. So they canceled the replacement card and offer me another new replacement card instead and then they suspended my current card without informing me. I am not able to use my card until the new replacement card arrive. I have to call the customer service again and all they said is they can’t do anything for me and insisted Me to visit a branch to get some cash. I can’t use my money for 3days already and don’t know how long will be. They are absolutely helpless and don’t care about their costumes. I am now going to open an account with another bank then I can close my St George account.

Terrible customer service, went into the branch earlier in the day to speak with someone regarding a credit card options options to complete an application after reviewing options online. After waiting in the line for 20 min I was told I would needed to make a meeting with a specialist to discuss. I happily arranged the meeting and would come back at 2:30pm for the meeting. I returned, again had to wait in the line for my meeting which was already odd. I was then told to take a seat and wait, that the lady would be out shortly, after waiting 30 minutes I again waited in line to ask when she would be out as I was on my break and needed to return to work, I was then advised that she was in a "meeting", and that they couldn't confirm when she would be available, that they can email me, no apology for not letting me know sooner, just dismissed the situation and returned to the counter. I understand meetings do not always run on time however this easily could have been advised when I arrived so I didn't sit around for 30 minutes waiting just to be turned away.

I used this bank for PayPal purchases, but somehow done scam app hijacked my bank details and money from my account. I notified st George's bank asap, thinking they would block this transaction I didn't authorize. Useless. They couldn't or wouldn't help. They're supposed to have a 48 hr security check in place so you could cancel any transaction not authorized. Nothing. Now they play The dumb game and pass the buck, making useless suggestions. Now I lose, having out my cash in an institution u thought I could trust. That was the last straw. I'm closing my account

Avoid this bank at all costs. Do not be lured by any attractive offers. Wasted hours of my time on the phone, as there is no other contact option. Wait times were around 20 minutes on average. Other than that, they had poor communication, misinformation and convoluted application processes. Terrible and painful customer experience.

Tried to open a savings account for my son who turned 15 a week ago. I spoke to someone at the Perth CBD branch over the phone when he was still 14yo, and I mentioned he is turning 15 soon. Was told we can come up with the required documents to prove his ID without him. Made the trip today specifically to open the savings account, but they won't open the account because he is now 15 so he needs to be there in person!!! I don't normally like leaving negative review, but I am disgusted that my time was wasted making the trip into the CBD. It is ridiculous that this is the only branch in all of WA!! Why is our regulator letting the big 4 banks buy out all the little ones, and gradually killing them off???

So the phone number of my personal banker (friendly local appointed to me a couple of years ago when the loan was set up) no longer rings or messages. Call St George and ... after 10 mins on hold ... they say "Home Loans" will help you with that. So .... on hold for another 15 mins .... etc etc ... lost in the virtual Cloud now I think.

How can this bank be operation in Perth. You can not call anyone, you can not email, the only way to contact is to present yourself at the counter or spend hours on a generic call number. While attempting to resolve what should have been a simple issue has taken three days and is not resolved. While in the cue there were four other frustrated and disgruntled customers. St. George Bank take a good look at your service and consumers stay away from this bank.

Received a CC statement in the mail charging $99 for a card fee. Reportedly the card was activated 2018 (now 2023). First card statement ever received since 2018 and no purchases ever made on this card. I don't ever recall even applying for this card !!!! Called their online centre where the lady cancelled the card but still wouldn't commit to wiping the $$99 fee which I refuse to pay. Had to wait and be put on hold twice for them to look at my profile and finally she said they will clear the $99 card fee and the card. Reiterated to her that no purchases or direct debit were ever made in this card so there should be no balances.